For Clients In The Netherlands

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Under the Dutch Healthcare Quality, Complaints, and Disputes Act (WKKGZ), independent healthcare providers, including psychologists, must have a formal complaints and disputes procedure in place. This ensures that clients have a clear and accessible way to address concerns.

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Steps To File A Complaint In The Netherlands

1. Contact me directly to discuss your concerns.

2. If unresolved, you may contact an independent complaints officer, who can mediate and support you in finding a solution.

3. If mediation does not lead to a resolution, you may escalate the matter to the Disputes Committee for Psychological and Pedagogical Care. This independent body issues a binding decision.

 

I am affiliated with the Centraal Bureau Klachtenmanagement in de Zorg (CBKZ), which handles official complaints. You can file a complaint by:

• Sending an email to: klachten@cbkz.nl

• Sending a registered letter to: CBKZ, Antwoordnummer 570, 4200 WB Gorinchem

• Submitting a digital form: Download Here

 

For more details, you can read the Regulations for Complaints and Dispute Resolution in Psychological Care Wkkgz (in Dutch) here.

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For Clients In Spain

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Since my business is registered in Spain, I also comply with Spanish consumer protection laws (Ley General para la Defensa de los Consumidores y Usuarios). Spanish law requires businesses to offer official complaint forms (Hoja de Reclamaciones) and access to dispute resolution services.

 

Steps To File A Complaint In Spain

1. Contact me directly to resolve the issue informally.

2. If unresolved, you can request a Hoja de Reclamaciones (official complaint form) and submit it to the Spanish consumer authorities.

3. You may also escalate the complaint to the Consumer Arbitration System (Junta Arbitral de Consumo), an independent dispute resolution body.

 

For more information, visit the official website of the OMIC (Oficina Municipal de Información al Consumidor) in your region or the Spanish Consumer Agency (Agencia Española de Consumo, Seguridad Alimentaria y Nutrición - AECOSAN).

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For International Clients

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If you reside outside the Netherlands and Spain, please follow these steps:

1. Contact me directly to discuss your complaint.

2. If unresolved, you may choose mediation or arbitration in accordance with Spanish law (as my business is registered in Spain).

3. If necessary, legal disputes will be resolved under Spanish jurisdiction, unless otherwise agreed.

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I am committed to professionalism, transparency, and high-quality service. If you have concerns, I encourage you to reach out so we can find the best possible resolution together.

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Thank you for your trust,
Kinga de Wit.